Frequently Asked Questions

Placing Orders

How can I use your Minted and Vintage pieces?
Our pieces are lovely additions to dessert tables of any kind. They are perfect at events for every occasion in your life!

Do you guarantee the availability of every piece in your collections?
Reservations are on a first come, first serve basis. We will try our best to accommodate your rental requests. We recommend you book your pieces at least 4 months prior to your event. Please keep in mind that your date and rentals are not reserved until the booking deposit is made.

Do you have a minimum order requirement?
Yes, there is a $100 minimum order requirement.

How do I place a rental order?

Browse through our Minted and Vintage collections.
Add items to your Wish list.
Fill out the form on the Contact Us page.
- Make sure to include your event date (this will help us make sure your items are available on the date you desire).
- If you are interested in renting multiples of the same item, please let us know how many of each in the comments section of the contact us form.
Click the send button! Your wish list will be sent along with your contact information.
Once we contact you to confirm your pieces are available, you will be sent an invoice for the booking deposit.
Please submit your deposit. Orders are not confirmed unless booking deposit is made.
The remainder of the balance is due 7 days before your event.

How do I book my date?
A 50% deposit is required to book your date. You will be sent an invoice at which time the booking deposit is due. The remainder of the balance is due 7 days before your event.

How will my order be processed?
Inquiries placed through our website via Wishlist submissions will be translated into a rental invoice. If items requested in your order are not available, we will contact you to discuss alternatives. We will email you a copy of your order. Always make sure the information on your reservation is complete and accurate. Any last minute changes must be submitted at least 1 week before your scheduled pick up or delivery date.

Do you accommodate last minute orders?
Of course! We will try our best to see if the items you are interested in are available. Orders are considered last minute when they are placed 1 week or less before your event date. Once a last minute order is reserved there are no cancellations and/or reductions. Please keep in mind, last minute orders are subject to a $75 rush order fee and must meet the $100 minimum order requirement.

How long is the rental period?
The rental period is for 1-day and includes day before pickup and day after return. If your event is on a weekend, you may pickup Friday and drop off items Monday (since we are closed weekends). You will be charged a full days rental for every day you decide to keep items after your scheduled drop off.

Do you deliver?
Customers may pick up and return dessert stands free of charge. Delivery and pick up charges range from $100 – $300 within Los Angeles County, Orange County, Inland Empire, and San Diego* County.

You can reduce the delivery charges, by half, if you just have us deliver the items and you return them to our office the Monday following your event, alternatively you can pick up items at our office and we retrieve the items after your event.

*For deliveries in San Diego we will pick up the items right after your event, or the day following your event.

Additional $80 charge for late night pick ups (i.e., item retrieval after conclusion of wedding or event)

Where are you located?
We are located in the thriving industrial city of Santa Fe Springs, CA. Conveniently located between Los Angeles, Orange County, and the Inland Empire.

Our office is open by appointment only. Please contact us or give us a call at {855}MINNVIN to schedule an appointment to see our Minted and Vintage collections in person!

Can I find out the replacement values for each item I am renting?
Yes of course! Please contact us to check out the replacement values of the items you are renting. We list replacement costs of each item you are renting on your invoice as well.

Can I purchase an item instead of renting it?
Of course! You can purchase any item in our Minted and Vintage collections. Please contact us if you would like to make a purchase.

I see other rental companies charging insurance on rented items, do you?
We do not charge insurance on our rental pieces, however, we do require a credit card hold or cash deposit for loss or damages in order to release your rental order.

CHANGING & CANCELLATION POLICIES

What is your policy on changing orders?
Changes to orders, including additions and reductions to the original order, can be made up to 1 week before the scheduled pick up or delivery date. Reductions after that time will be subject to a 15 % restocking charge. Additions are subject to availability. Please give us a call or email us to make any changes to your rental order.

What is your cancellation policy?
All cancellations must be made in writing. In the event of cancellation, your deposit will be refunded as follows: 30 days or more before event date, 100% of deposit; 8 to 29 days before event date, 50% of deposit; 7 days before event date, 0% of deposit.

Payment Policies

What forms of payment do you accept?
We accept cash, check, money orders, Visa, MasterCard, and American Express. Please note that all returned checks are subject to a $25 return check fee.

What are your payment policies?
A 50% deposit is required to book your date. You will be sent an invoice at which time the booking deposit is due. The remainder of the balance is due 7 days before your event.

Our Responsibilities

Do you really inspect every piece?
Yes, we inspect every piece upon check out and check in to ensure that you are receiving beautiful glass items without any chips, cracks, or damage.

Do you wash the pieces before my event?
But of course! Each piece is carefully washed and hand dried before your event. Ensuring that you get a sparkly clean glass piece ready for your event!

How do you pack the pieces?
Our delicate glass pieces are wrapped in bubble wrap and placed carefully in plastic bins. We have a little order on how we pack our items and it goes as follows:

Glass domes on top
Light compotes, dishes, and small stands in the middle
Biggest and heaviest stands on bottom

How are your fragile glass pieces protected for transport?
Our delicate glass pieces are wrapped in bubble wrap and placed carefully in plastic bins for a safe transport, ensuring that you receive your rentals items in pristine condition.

Renters Responsibilities

What are my responsibilities once I have these pieces in my possession?
By signing our terms & conditions upon check out or delivery you acknowledge that we are releasing our items without any chips, cracks, or damage. You are then responsible for the replacement values of all new, antique, and non- replaceable glass items that are chipped, broken, lost or damaged while in your possession.

Do I have to wash the pieces after my event?
Don’t worry about washing your glass pieces after use (we take care of that for you) just make sure they are free from liquid, food particles and debris.

Do I have to pack the pieces in the same manner I received them?
Yes, please. Rewrap every item individually in bubble wrap and place in bins as carefully as possible to ensure that we receive the glass items in perfect condition.

Is there an order I should follow when placing items in the bins?
Yes, carefully place bubble wrapped glass items in plastic bins provided in this order:

Glass domes on top
Light compotes, dishes, and small stands in the middle
Biggest and heaviest stands on the bottom

Damaged, Lost Or Broken Items

Oops! I accidentally damaged, lost, or broke an item, what happens now?
Responsibility for the rental items remains on you from the pick up/delivery date to the date they arrive back to Minted and Vintage. Damaged, lost, or broken items will be charged to the credit card we have on file, we will notify you before we charge the replacement values to your card. Your rental cost will be applied to the replacement value.

What are the replacement values for the items I am renting?
The replacement value of our glass items is based on current retail value. The rental rate may be only 1% to 2% of the actual value of non-replaceable or antique items. The paid rental amount will be applied to the replacement value.